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Smart Access App Compatibility with iOS 8.0

Sep 18, 2014



Clarion conducts careful testing of its connected products whenever smartphone manufacturers release a new phone or a new operating system version. In the case of the newly released iOS 8.0, our preliminary tests have indicated some compatibility issues with Clarion models that take advantage of our Smart Access connectivity platform. 

We recommend that all Smart Access users review this document before updating to the new iOS 8.0 operating system:


Discovered Issues:


1. Display Anomaly: For iPhone 5s, iPhone 5c and iPhone 5 users, Smart Access app screen may appear slightly smaller than expected and not fill the entire display (see figure below) after updating to the new iOS 8.0. This issue causes minor misalignment of the touch points and application icons on the screen. 

Solution: Clarion is working with Apple for a solution.

0918-iOS-issue-eu

Affected Products:

• NX504E


2. Compatibility: Older versions of Smart Access app (2.0.0 and older) are not compatible with the iOS 8.0, impacting iPhone 5s, iPhone 5c, iPhone 5 and iPhone 4s models updated to the new iOS 8.0. If used with iOS 8.0, the older versions of the Smart Access app will cause stability issues or shut down unexpectedly. 

Solution: Smart Access App version 2.1.0 is compatible with the iOS 8.0 and users are recommended to download the 2.1.0 version of the Smart Access app (or a later version as they become available) before updating to iOS 8.0.

Affected Products:

• NX504E
• NX503E
• NX503EM (MZ314818)
• FX503E

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