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Support für Smart Access

An announcement for the users of Smart Access service apps

Updated on 4.20/2017
 
Thank you for continuous use of Clarion Smart Access service.
 
Google changes its Log-in method on 4/20/2017 in order to enhance the security measures.
When the changes by Google enters into effect, the Google Log-in with the Clarion's apps may not work properly if they have not been updated to the latest version.
Clarion suggests all users to update the apps listed below to the latest version as described next to each app from App Store or Play Store whichever appropriate using your smartphone immediately.
 
 [Affected application]
  <Apps to be update from App Store>
   ・Smart Access (iOS) version 3.1.4
   ・DriveSuite4car (iOS) version 2.2.1
  <Apps to be updated from Play Store>
   ・Smart Access (android) version 4.4.2
 
We apologize for any inconvenience this may cause. 

Notice for Android™ Phone users

February 6th, 2017
Thank you for using Clarion Smart Access services.
 
Clarion observed the following issue related to our Smart Access services, specifically Smart Access, when used together with some of Android™ Phones.
 
When launched Smart Access, the terms of use and some others cannot be displayed and the screen turns white.
 
When you have Smart Access installed in your Android ™ Phone, update Android system WebView and Chrome that have been preinstalled in your phone to the latest version and restart the Smart Access.

For Chrome update

  1. Launch Play Store on your Android™ Phone.
  2. Enter ”Chrome” into the search box in Play Store.
  3. Select ”Chrome Browser-Google ” in the search result list.
  4. Press the Update button when the Chrome Browser-Google app is displayed.
170203-01

For Android System WebView update

  1. Launch Play Store on your Android™ Phone.
  2. Enter ”Android System WebView” into the search box in Play Store.
  3. Select ”Android System WebView” in the search result list.
  4. Press the Update button when the Android System WebView app is displayed.
170203-02

【Important】 Announcement for customers who plan to update your android smartphone to Android 7.0 or later

January 6th, 2017
Thank you for using Clarion’s Smart Access service.
 
Clarion has found some issues with Smart Access Android™ Link apps when they are used with a smartphone running Android 7.0 or later.
Here is a summary of the issues:
1. When any Smart Access Android™ Link apps are launched from the launcher screen on your in-vehicle device, it may not appear and/or properly work on the device's screen.
2. When the in-vehicle device's return button is pressed, it does not return to the launcher screen.
 
The version 4.4.0 of Smart Access Android™ Link app that has fixed these issues is ready for downloading on 12/26/2016.
Hence, we strongly advise you to update to the version 4.4.0 or later as soon as it is available.
 
We apologize for any inconveniences these issues may have caused.

Benachrichtigung der Einstellung von AUPEO!®

8. November 2016
 
Diese Anwendung für Smart Access wird zum 29. November eingestellt.
 
Wir bitten, die hiermit verbundenen Unannehmlichkeiten zu entschuldigen. Vielen Dank für Ihr Verständnis.

Hinweis für Benutzer, die ihr iPhone auf iOS10.0 oder höher aufrüsten möchten

14. September 2016
 
Nach der Aufrüstung eines iPhone auf iOS 10.0 oder höher wird die folgende Popup-Meldung angezeigt, wenn Sie Media4car starten, um Musik von Ihrem Smartphone wiederzugeben:
iOS10-01E
Clarion empfiehlt, Media4car vom Smartphone aus zu starten und bei der Anzeige der Popup-Meldung bei sicher geparktem Fahrzeug auf die Schaltfläche „OK“ zu drücken, um zuzulassen, dass die App auf Musik zugreifen kann.
Wenn die Popup-Meldung während der Fahrt angezeigt wird, das Fahrzeug zuerst anhalten, sobald dies sicher möglich ist, und dann am Smartphone die Schaltfläche „OK“ drücken.
 
Beachten Sie bitte die unter diesem Link beschriebene Einstellung, wenn Sie „Don't Allow“ (Nicht zulassen) auswählen.
 
Wir bitten, die hieraus entstehenden Unannehmlichkeiten zu entschuldigen.

Notice for DriveMate Meter (iOS) user

September 14th, 2016
 
DriveMate Meter app will not be able to use for Smart Access iPhone Link after you update the app to ver. 2.2.0 or later.
Please keep the app ver.2.1.1. if you want to continue to use the app on Clarion In-Vehicle devices.
 
We apologize for the inconvenience and thank you for your understanding.

An announcement on renaming of Tweet4car. (Tweet4car has been renamed to Twi4car)

May 26th, 2016
 
Tweet4car, a Smart Access iPhone Link application will be renamed to "Twi4car" for Ver. 3.0.2 or later on the following screens.
 
- Start menu
- Login screen
- HELP screen
 
Thank you for your understanding.

Notice for DashCommand™ (iOS) users

May 25th, 2016
 
Clarion identified that DashCommand™  (Ver. 4.6.9 and later) cannot use the Smart Access service.
We are investigating the solution now.
 
We apologize for any inconvenience this may cause.

Notice for Waze® (Android) users

May 25th, 2016
 
When users select one of the following two modes, the smartphone screen will switch to camera mode, and disconnects SmartAccess service.
・Chat report.
・Place report.
Clarion suggests that users should not use these modes while driving.

Kündigung von Waze (iOS)

30. November 2015
 
Diese Anwendung für Smart Access wird Ende November eingestellt.
Wir bitten Sie, etwaige Unannehmlichkeiten zu entschuldigen. Vielen Dank für Ihr Verständnis.

Kündigung des FB4car-Services

19. Juni 2015
 
Die Services FB4car für die Smart Access Android™ Link-Anwendung und FB4car für die Smart Access iPhone Link®-Anwendung werden zum 11. Juni 2015 eingestellt.
Wir bitten Sie, etwaige Unannehmlichkeiten zu entschuldigen. Vielen Dank für Ihr Verständnis.
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